Guali Support
Support email
support@huocongkeji.comInclude your device model and OS version; add the Apple order number for purchase issues.
Subscriptions are managed by Apple and can be cancelled at any time.Manage Apple subscription
Common questions
How do I cancel a subscription?
On iPhone, open Settings → Apple Account → Subscriptions and select Guali. You keep access until the end of the current period and will not be charged again.
How do I restore a purchase?
Make sure the device is signed in with the Apple account you purchased with, then open Membership & Subscriptions → Restore purchases in the app. If it still doesn't appear, send us the Apple order number.
My data disappeared after switching phones.
Make sure you are signed in with the same mobile phone number and stay online — your profiles and conversations sync from the cloud. If they are still missing, email us your account and device model and we will look into it.
How do I delete my account and data?
Choose “Delete account” under “Me”; if you have just signed in without entering birth details, you can also delete from the profile setup page. Your account, birth details, consultation records, reports, and sharing records are deleted immediately.
Membership entitlements and remaining credits cannot be restored after deletion. Your Apple subscription is managed by Apple — cancel auto-renewal separately to stop billing.